Question 1

When should I activate my eSIM?

Accepted Answer

You can activate your eSIM anytime after purchase. Activating it before your trip ensures your internet connection starts smoothly.

Question 2

Does it work automatically in different countries?

Accepted Answer

Your eSIM will work automatically in the countries covered by your plan. In busy areas or near borders, signal may weaken; if that happens, check your device settings.
 If you prefer seamless coverage across multiple countries, you can purchase regional eSIM plans.

Question 3

What happens when my eSIM plan expires?

Accepted Answer

When your plan expires, your data connection stops automatically. You won’t be able to use the internet unless you purchase a new plan.

Question 4

Can I move my eSIM to another device?

Accepted Answer

Yes, but each eSIM profile can only be active on one device at a time. To move it, first delete the eSIM profile from your current device, then install it again on your new device.

Question 5

Does my plan start immediately after purchase?

Accepted Answer

No. Your plan duration starts when you activate the eSIM, not at the time of purchase.

Question 6

Can I share my internet via hotspot?

Accepted Answer

Yes. You can share your connection as a hotspot so other devices can get online.

Question 7

My plan expired but I still have unused data. What happens?

Accepted Answer

Any unused data is lost when the plan expires. It can’t be refunded as balance or transferred to another plan.

Question 8

Can I use my eSIM on multiple devices at the same time?

Accepted Answer

No. An eSIM profile can only be active on one device. To use it on another device, delete it from the current one first.

Question 9

Does my connection stop when I run out of data?

Accepted Answer

When your data limit or plan duration ends, your internet stops automatically. You can add data (top up) to keep using your connection.

Question 10

Can I add data to my eSIM plan?

Accepted Answer

Yes. Go to the My eSIMs screen, select your eSIM plan, and tap “Top-Up eSIM”. Choose the amount you want and complete the payment.

Question 11

Can I get a refund of my Globy Credits for an eSIM plan I purchased?

Accepted Answer

If your phone doesn’t support eSIM or you didn’t use any data, your spent Globy Balance may be refundable. Please contact customer support.

Question 12

Can I get a refund for plans purchased with a credit card or other payment methods?

Accepted Answer

If your phone doesn’t support eSIM or you didn’t use any data, you can request a refund. Depending on your payment method, refunds are processed within 7–10 days. Please contact customer support.

Question 13

My trip was postponed—can I use my eSIM later?

Accepted Answer

Yes. You can activate your eSIM whenever you’re ready. Your plan duration starts when you activate the eSIM, so you can safely use it later if your trip is delayed.

Question 14

Can I purchase more than one eSIM plan?

Accepted Answer

Yes. You can buy multiple eSIM plans and store them on your device. (Only one eSIM profile can be active at a time.)

Question 15

If I travel to another country, do I need to install a new eSIM?

Accepted Answer

It depends on your plan’s coverage:
With a regional plan, your eSIM works automatically in all included countries.

With a single-country plan, you’ll need to purchase and install a separate eSIM for the new country.

Question 16

Can I make voice calls or send SMS with Globy eSIM?

Accepted Answer

Globy eSIM plans are data-only. Traditional voice calls and SMS aren’t supported. You can use internet-based apps for calls and messaging.

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